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Privacy Policy

LAST UPDATED: DECEMBER 3, 2025

Welcome to https://oneaisuite.com (the Site). We understand that privacy online is important to users of our Site, especially when conducting business. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered calling platform.

Information We Collect

Personal Information

When you register for an account, we collect:

  • Name and email address
  • Phone number (if provided)
  • Company information
  • Payment information (processed securely through our payment partners)

Usage Data

We automatically collect certain information when you use our platform:

  • Call records and transcripts
  • Campaign performance data
  • Device and browser information
  • IP addresses and log data

Call Recording and AI Processing

When you use our AI calling services, we process the following data:

  • Voice Recordings: AI-generated and recipient audio during calls
  • Transcripts: Real-time speech-to-text conversion of conversations
  • AI Analysis: Automated summaries, sentiment analysis, and lead scoring
  • Call Metadata: Duration, timestamps, caller ID, and connection status

How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To provide and maintain our AI calling platform
  • Account Management: To manage your subscription and credits
  • Analytics: To improve our AI models and service quality
  • Communication: To send important updates and notifications
  • Support: To respond to your inquiries and resolve issues
  • Legal Compliance: To meet regulatory requirements

Data Storage and Security

We implement industry-standard security measures to protect your data:

  • Encryption: All data is encrypted in transit (TLS) and at rest
  • Access Controls: Strict role-based access to sensitive data
  • Data Centers: Secure, SOC 2 compliant hosting facilities
  • Regular Audits: Periodic security assessments and penetration testing

Third-Party Services

We integrate with trusted third-party services to provide our platform:

  • Telephony Providers: For phone number provisioning and call routing
  • AI Voice Services: For voice synthesis and speech processing
  • Payment Processors: For secure payment handling
  • Analytics Services: For platform performance monitoring

These providers are bound by strict data processing agreements and privacy standards.

Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate or incomplete information
  • Deletion: Request removal of your personal data
  • Export: Receive your data in a portable format
  • Opt-Out: Unsubscribe from marketing communications

To exercise these rights, please contact us using the information below.

Data Retention

We retain your data for as long as necessary to provide our services:

  • Account Data: Until you delete your account
  • Call Recordings: 90 days, or as required by your settings
  • Transcripts: Duration of your subscription plus 30 days
  • Payment Records: As required by financial regulations

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our support team through the application or visit our contact page.